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Frequently Asked Questions (F.A.Q.):
Last updated: November 2006.

Welcome To the New and Improved JamdownProduction.com


We want to know how we’re doing, so if you have any questions or suggestions for us or if there’s something you would like to see on JamdownProduction please email us at comments@jamdownproduction.com.


General Information:

  • If I click JOIN NOW from the WILD BOYS page, am I also a member of the WILD GIRLS category?
    YES, once you become a member of JamdownProduction.com you have access to all categories
     

  • What is the cost to become a member?
    It only cost USD$22.99 per month to become a member. You may sign up for a one month trial membership for only USD$22.99. If this trial membership is not cancelled then you will be re-billed monthly (every 30 days) for only USD$22.99.
     

  • I double clicked the mouse button when selecting submit. Will I be billed twice?
    No, our Credit Card processors system has safeguards that prevent you from submitting a successful signup more than once in rapid succession.
     

  • How is the billing information displayed on my bank/Credit Card statement?
    If you sign up for membership, or downloadable video files through Paymonde then the name that will appear on your Credit Card statement is PISOSUPPORT.COM. If you paid for your subscription via our All Other Credit Card Button or via CCBILL 900, then the name ccbill.com along with their phone number will appear on your statement. If you paid for your subscription in Euro, Pound Sterling, or through our alternative US Dollar Credit Card processor, then the name that will appear on your Credit Card statement is Euro Order.
     

  • What video format are your downloads available in?
    Our downloadable video files are available in Windows Media Format and Real Player Format. CLICK HERE to download your free Windows Media Player or CLICK HERE to download Real Player.
     

  • What is an E-Ticket?
    An E-ticket is an electronically issued user name and password that is purchased by consumers to gain admission to JamdownProduction.com
     

  • How long do I have to wait before I have access to the venue I just purchased?
    Your E-ticket gives you immediate access so you can enjoy your new membership right away. Simply return to JamdownProduction.com, click on the Members Entrance and login with your new username and password for instant access.
     

  • How long do I have to wait to receive a movie after purchasing one?
    It depends on your Method of Payment if you paid VIA or instant ONLINE options, your Movie will be mailed within 7 business days after your order is received and it usually take 4-8 weeks to be delivered after it has been mailed.
    If you paid for your movie Via CASH, it will be mailed the following day, and it usually takes 4-8 weeks to be delivered.
    If you you paid for your movie via MONEY ORDER, your movie will not be mailed until your funds has been released to us via our Bank which usually takes 8 weeks, after which your movie will be mailed, and it usually takes 4-8 weeks to be delivered.



Support:

  • I want to become a Jamdown Production model, how do I?
    Click here for more info or send an email to modelsearch@jamdownproduction.com.
     
  • I’m having a problem with a particular E-seller.
    Send your complaint to customerservice@jamdownproduction.com.
     
  • How do I add my banner to JamdownProduction.com in the Link Exchange program?
    Please email customerservice@jamdownproduction.com for more info.

  • Need to contact our sales department?
    Please send your query to dre@jamdownproduction.com.
  • I’m having technical difficulties viewing some of your content, how can I resolve this?
    Please send your query to dre@jamdownproduction.com.
     
  • How do I contact one of JamdownProduction.com’s models?
    Send an email to fanmail@jamdownproduction.com. Please place the name of the model your contacting in the subject bar and tell them your secret fantasies or just say hi!
    They love hearing from you…
     
  • Please let us know how we are doing or let us know what you would like to see on JamdownProduction.com by sending your comments to comments@jamdownproduction.com.
  • Technical and Credit Card Processing Information:
    For even more Credit Card Processing information, please visit our processors websites:
    WebStream: http://www.webstream.net/
    CCBILL: http://www.ccbill.com/
  • My password does not work. How can I resolve this?
    Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, you can log on to the processing company that you used for your sign up for more assistance.
  • How do I cancel?
    If you wish to cancel please visit the processing company that you used to purchase your subscription;
    If you Joined/subscribed via Webstream, please visit: https://secure.webstream.net/pay/
    If you joined via CCBILL.com or CCBILL 900 / Other Credit Cards, visit: http://www.ccbill.com/

Videos & DVDs:

 

REMEMBER IF YOU NEED MORE ASSISTANCE PLEASE EMAIL US AT:
customerservice@jamdownproduction.com

techsupport@jamdownproduction.com


OR VISIT OUR CREDIT CARD PROCESSING COMPANY'S FAQ/HELP PAGES:


https://www.webstream.net/
http://www.ccbill.com/


 

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